- Stephanie Thompson Art

Ordering

If you have seen a piece of art you would like to purchase, please message me via the contact form on this page or email me directly at stephanie@stephaniethompsonart.com and I will reply as soon as possible.

Is the painting framed?

Paintings are supplied unframed but framing with a simple black or white float frame can be arranged at an additional cost and this may extend the delivery time.

How is my payment handled? 

Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 days in total. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

What about large or high value artworks? 

I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. I will contact you via email to discuss specialist shipping options before the artwork is dispatched.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

 

Returns

What if it arrives and I don’t like it?

I want you to be fully happy with your new artwork, so I offer a Buy-Back agreement.

If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal fees.

What if my piece arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible, keep a photograph.

What about Overseas Returns?

At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

 I think that covers it all – if you have any further questions please let me know before placing your order.

LETS STAY IN TOUCH

Sign up for news on new work and events.....

* indicates required